Delivery & pickup

Getting your outdoor setting home

Choose showroom pickup, Perth metro delivery, or speak with the team about the best option for bulky settings, access requirements and timing.

Choose the option that suits your order

Pickup

Collect your order once it is ready. Let us know before you arrive so the team can confirm where the stock is held and help make the pickup smooth.

Perth metro delivery

For larger furniture settings, our team can help quote and arrange delivery across Perth metro. Pricing depends on the order, location and access.

Placement help

If access allows, ask us about getting bulky outdoor furniture placed where it needs to go, rather than just left at the front of the property.

Regional or special freight

If you are outside the Perth metro area, speak with us before ordering. We can talk through freight options, carrier pickup, packaging and timing.

How it works

Choose your product. We confirm what is in stock, what is incoming, and whether the item has any delivery considerations.
Confirm pickup or delivery. The team helps you choose the simplest option based on size, timing, suburb and access.
Book the timing. Once the order is ready, we arrange a suitable pickup or delivery window with you.
Receive and check the order. Inspect the goods when they arrive and let us know quickly if anything looks wrong.

Before delivery day

Outdoor settings can be bulky, especially lounges, dining tables and umbrellas. A quick access check avoids most delivery issues.

Measure gates, doorways, lifts, stairwells and tight turns before booking.
Tell us about stairs, steep driveways, apartments, parking limits or long carries.
Clear the path where possible so the delivery team can work efficiently.
Let us know if you need help with placement, packaging removal or any unusual site requirements.

Timing, incoming stock and storage

If your order is in stock, we can usually discuss pickup or delivery once payment is finalised. If it is incoming, a deposit secures the goods and we will contact you when the stock lands.

We are relaxed about timing if you need us to hold an order for a while. The main thing is to keep in touch so we know when you are ready to collect or book delivery.

Checking your order

Please inspect your order when it arrives or as soon as you unbox it. If there is transit damage, a missing part, an incorrect item or a visible manufacturing fault, contact us within 7 days where possible and include photos.

That reporting window helps us move quickly with freight carriers and suppliers. It does not remove your rights under Australian Consumer Law.